JOB DESCRIPTIONS

Teamwork
All positions within the company require teamwork. Without teamwork, the team as a whole and the individual on the team fail. Teamwork requires that no matter what position you hold within the company, that you strive to do your best at your assigned task and that you are willing to chip in and assist with any other task assigned, within your ability and training, to keep teamwork in forward momentum and to collectively achieve high productivity standards. This involves peer-to-peer teamwork, supervisor- supervisee teamwork, cross-team teamwork and cross-function teamwork. Our expectation is that there will be times when teamwork will require work that may be outside the primary area of responsibility, so long as it has been accompanied by orientation and/or training for that task.

Applicator-in-Training

This position is held by a new employee with no pest control skills who will be training for fieldwork. All work during this period is under supervision. No pesticide is to be dispensed during this period, except under the direct and physical presence of a manager. Applicators-in-Training are not permitted to drive company vehicles. This period should last no more than 2 weeks.

Junior Applicator

This position is held by a licensed applicator with little pest control job exposure. The junior applicator has access to a company vehicle and provides pesticide treatments under watchful supervision close at hand. The Junior Applicator should be in daily, if not hourly contact with the supervisor to assess and properly treat in situations that are not familiar to the applicator. This position generally should be held for no more than one year. The junior applicator has primary responsibility for his or her safe, efficient, organized, productive, clean and ethical operation.

Applicator

This position is held by an applicator with considerable experience, who has seen most of the routine situations that arise in daily pest control. The technician must still rely on a field supervisor to diagnose and sell pest control, as well as for periodic questioning and supervision and proper application. She/he should make every attempt to know customers needs and their treatment requirements. This position is generally held by an applicator with 2 months to 3 years experience. The applicator has primary responsibility for his or her safe, efficient, organized, productive, clean and ethical operation.

Senior Applicator

This position is held by an applicator who is well versed in daily pest control situations, but who is not legally qualified to move to the field representative level. This technician should be able to operate with minimal supervision when dealing with routine pest control. She/he should know his customers very well and their treatment requirements. The senior applicator has primary responsibility for his or her safe, efficient, organized, productive, clean and ethical operation.

Junior Consulting Field Representative

This person must hold at least a structural field representative or Q.A.C. license. She/he must be able to meet the requirements of the applicator level and also be able to diagnose routine pest problems. She/he must be able to identify mistreatments and know how to avoid and/or respond to them. She/he operates under the supervision of a senior field manager. The junior consulting field representative has primary responsibility for his or her safe, efficient, organized, productive, clean and ethical operation.

Consulting Field Representative

This person meets all the requirements of the junior level, plus she/he is fully competent in the diagnosis and treatment of a large array of pest problems. The field representative has also begun to develop area(s) of specialized interest and knowledge. The field representative operates under the supervision of a senior field rep or manager.

Senior Consulting Field Representative

This person meets all the requirements of the field representative, plus she/he has a known specialized competency. She/he is able to diagnose, sell and treat high margin, sophisticated jobs/projects with limited supervision from senior management. This person operates with high efficiency and represents the highest standards of productivity and teamwork within the company. When operating in a supervisory capacity, this person has primary responsibility for his or her safe, efficient, productive, clean and ethical operation, as well as for monitoring, guiding and managing the same for any subordinates.

Agricultural Consultant

This person has responsibility for overseeing agricultural pest control, managing a profitable, ethical and cohesive unit. The “AC” has responsibility for guiding the owners in agricultural strategic direction.

Site or Department Manager

This person has the highest level of responsibility within an organizational framework. These responsibilities include:

A) Growing sales, not only through personal example, but by training and guiding field personnel and staff call takers, to maximize potential sales. Additionally, this person must advise the owners as needed to structure sales and marketing approaches to increase sales.

B) Training licensed professionals in proper safety measures and technical approach, using chemical and non-chemical management skills (better known as Integrated Pest Management) and procedural standards. Additionally, you will advise owners as needed to provision operational tools/structures to maximize field potentials.

C) Planning, forecasting and budgeting for long-term goals, jointly with owners.

D) Management with paramount concern for customer focused care, safety and ethical conduct.

Office Assistant

Directly reports to the Office Manager and is in contact with Office Manager all throughout the work day. This person is responsible for:

A) Answering incoming calls and scheduling customers to different technicians.

B) Filing and organizing posted work orders, customer files, contracts and all other paperwork.

C) Occasional word processing

D) Customer calling

E) Any other assistance needed by the Office Manager

Office Manager

This person is responsible for:

A) The over-all organization and operation of non-field personnel toward Hearts Pest Management goals under the supervision of senior management. This person trains and prepares call takers to be competent pest management professionals, able, ready, prepared and organized to meet customer needs. This person manages an office so as to be safe, efficient, productive, clean and ethical.

B) This person has direct responsibility for inbound sales.

C) This person is responsible for arranging and managing route technician schedules in coordination with the each technician.

Benefits (Scroll Up to Positions)

For all full-tme employees:

2 weeks vacation

1 week sick time

Hearts Pest Management stood up for you, supporting mandatory sick pay!

8 paid holidays (including two flex holidays of your choosing)!

2 day Paid Bereavement Leave upon death of immediate family member (including adoptees and domestic partners)

The above benefits start on day one!  No Waiting Periods!

50% Education reimbursement for higher education, related & approved classes (starting after  3 month probation).

Health insurance includes a 60% match for the employee. Health coverage is provided by Pacificare Insurance.

Dental insurance is available through Golden West Dental Insurance.

Health plans start on the first day of the month following the employee hire date.  (All new employees are required to elect our insurance plan unless he or she can prove they have their own insurance.  We will not retain employees who are uninsured).

AFLAC Policies that pay cash when you get hurt (on or off the job) and miss work.

For more information, go to: the AFLAC home page.

AFLAC policy options available include:

Personal Disability Income Protector - Short-term Disability

Personal Accident Indemnity

Personal Sickness/Hospitalization Confinement Indemnity

Hospital Protection

Health, dental and other suppliment insurance is available for dependents.

401K and Profit Sharing (Eligibility begins after 1 year of employment)

Day Care - no charge for emergency & no school day coverage in our pleasant family room setting (review of each situation for appropriateness)

Blood Donations - time off for blood donations. 

When you give your blood, we give you extra vacation!   Every 4 donations equal 1 extra vacation day!

  

Company vehicles are taken home and used for all job related travel.

YOUR PAYDAY BEGINS FROM THE MOMENT YOU STEP OUT YOUR DOOR, when you are directed to your first job from home, with our internet based software that will be configured on your home computer.   We have yet to find a competitor that pays from the time you leave your house.  Industry standard is to pay beginning at the time you arrive at your first stop.  Our plan pays you in full for the time you give to the company.  This can significantly raise your take home pay!

We anticipate starting a matching 401K in the fall of 2006.  Keep posted!

Compensation Plans:

Our field representatives and office sales staff are provided a flexible package combining competitive hourly rates, plus commission and bonus potential.  We even give you the option of choosing a higher hourly wage and a lower commission rate or a lower hourly rate and a higher commision rate.  We know that some of you are more service oriented and others more sales oriented.  You pick the package!  We give you the tools to achieve the compensation you deserve!  Our staff will share with you that they have achieved higher incomes than with any other pest control company in the area!